Video and Audio Issues (Mobile Devices)

I can't play video or audio on my phone, iPad, or mobile device?

If you’re using a mobile device, download the SagutoGolf app for the best golf school experience. Many member video issues are fixed by downloading the SagutoGolf app.

​Click here to download the app for Android devices​

​Click here to download the app for Apple devices

Still have video issues after downloading the app? There are two things we suggest to test this out further:

Cache and Data - Apps might have accumulated too much cache or corrupted data. You can try to clear the cache and data for the apps experiencing issues like this by going to your device's Settings > Apps > Circle > Storage > Clear Cache and Clear Data.

Software or OS Issues - The device's operating system might be outdated. Can you confirm your Samsung S23 is using the latest Android and Samsung One UI 6.1.1 or 6.1.0? You can check for system updates on your device by going to the Settings > Software Update section and ensure the device is running the latest version.

The most reliable fix

Another reliable solution is to play videos on desktop (PC/Mac) using Google Chrome browser. If you don’t have Google Chrome, you can download it here.

If you’re still experiencing video issues, email my tech support team at [email protected] describing your issue. For the best help:

1. Send them a screen recording video showing the issue happening.
2. Provide a full description of the issue you're facing.
3. Provide a link to the video/event where the issue happens.